ND Technologies

I recently purchased the Dell XPS 10 (Windows 8 tablet) and Keyboard dock (10/25/2013). I really enjoyed this little device, and thought it was a really nice attempt at a Windows RT tablet.

At least I felt this way until a few weeks ago. After owning the device for less than a week (and with very light usage at that), I went to undock the tablet, from the keyboard dock. Upon doing so, the dock connector on the right side, simply snapped off!

Upon further inspection, the places where the dock connects to the tablet (and holds it securely to the dock) is, apparently, made of a very flimsy plastic. This is very disheartening because with the money I paid for this tablet/keyboard dock combo, I could have bought a full fledged laptop.

Well, I didn’t despair for too long because I remembered that my device had a full year warranty! Dell Support to the rescue right? WRONG!

I have had 2 separate phone calls with Dell support, and they have all ended with them accusing me of damaging the device. Granted, I realize that Customer support issues are a black hole for companies. No money is made in these groups, only lost. I get that, however…Dell’s terrifically crappy build quality with this device, is not my fault. When you disengage the keyboard dock, and then the connector FALLS OUT, then that is a design flaw, and NOT customer induced damage.

As it currently stands, Dell is unwilling to fix the device and it looks like I will be getting back a semi-functioning tablet/keyboard dock. I’ve been a diehard Dell fan for years, and have owned many of their products, but this has opened my eyes to just how CHEAP Dell has become, and doesn’t seem to care about the build quality of their devices. My next tablet, will be the Nokia 2520, for sure. If for no other reason, because I know that Nokia actually puts care into their product design.